MN3042 Operations Management

This course provides an overview of operations in military and commercial systems. The course has three sections: (1) creating processes, including a survey of process types, capacity planning, and service system design; (2) controlling processes, including MRP/ERP systems and the role of information; and (3) coordinating processes, including inventory management, purchasing, and supply chain management. Prerequisite: None.

Lecture Hours

3

Lab Hours

0

Course Learning Outcomes

After taking this course, the student will be able to:

• Adopt the process management viewpoint to understand, analyze, and improve the performance of operational and business processes in terms of cost, quality, speed, service, flexibility, and readiness.
• Define, describe, and utilize concepts and analytical techniques fundamental to process analysis and design, such as capacity, bottleneck, cycle time, critical path, Little’s Law, economies of scale, PERT/CPM, inventory management, and queuing theory.
• Define, describe, and utilize process control methods, such as Theory of Constraints and Statistical Process Control (SPC).
• Develop sound, high-level understanding of Lean Six Sigma(LSS), including the DMAIC methodology and a range of LSS tools and techniques.